Terms of Service
These Terms govern access to CrowdSafeData, including evaluation, subscription and enterprise use.
Effective August 16, 2026 · Version 1.11. Agreement and provider
These Terms form an agreement between the customer or authorized user and CrowdSafe Group, LLC (“CrowdSafe,” “we,” or “us”). By creating an account, accepting an order, starting a subscription or using CrowdSafeData, you accept these Terms on behalf of yourself and, where applicable, your organization.
2. The service
CrowdSafeData provides completed-event data ingestion, normalization, eligibility checks, analytical workflows, optional aggregate commercial analysis, findings governance and reporting tools. It is not a live command, dispatch or autonomous crowd-control system. Features, limits, support targets and retention settings may vary by engagement, subscription or written order.
3. Accounts and authorized users
Customers must provide accurate account information, designate authorized users and protect access links and credentials. Organization owners and administrators control memberships, roles, retention settings and billing actions. Customers are responsible for activity performed through their organization unless caused by CrowdSafe’s breach of these Terms.
4. Customer data and instructions
Customers retain ownership of data they provide. Customers grant CrowdSafe a limited right to host, process, analyze, reproduce and transmit that data only to provide, secure and support the service, comply with documented instructions and meet legal obligations. Customers must have all rights and permissions needed to provide the data and should minimize or de-identify personal data before upload.
5. Analytical use and professional judgment
CrowdSafeData supports professional analysis and decision-making. Outputs depend on source quality, mappings, assumptions, thresholds and available evidence. The service does not replace qualified crowd-safety, security, engineering, legal, emergency-management or venue-specific judgment. Customers remain responsible for operational decisions and emergency action.
6. Acceptable use
Users may not upload data unlawfully; attempt unauthorized access; defeat rate, role or tenant controls; introduce malicious code; test the service without written authorization in a way that creates material risk; reverse engineer protected service components except where law permits; or use outputs to make solely automated decisions producing legal or similarly significant effects about individuals.
7. Fees, billing and taxes
Event fees, subscription fees, billing frequency, included entitlements and overages are shown in checkout or an order form. A free readiness check may identify unsupported modules before paid analysis begins. Fees are due as stated and generally non-refundable except where law or the applicable order requires otherwise. Customers are responsible for applicable taxes other than taxes on CrowdSafe’s income. We may suspend write access for overdue accounts after reasonable notice while preserving lawful access to retained customer data.
8. Confidentiality and security
Each party will protect the other party’s non-public information using reasonable care and use it only for the agreement. CrowdSafe maintains administrative and technical safeguards described in the Security and Data Processing materials. No internet service is risk-free, and customers must promptly report suspected compromise through the security support category.
9. Intellectual property
CrowdSafe and its licensors own the service, software, analytical frameworks, interfaces, documentation and improvements. No ownership transfers under these Terms. Customer-specific data and customer-provided materials remain the customer’s property. Feedback may be used to improve the service without identifying the customer.
10. Suspension and termination
Either party may terminate as permitted by an order or law. We may suspend access necessary to prevent material security harm, unlawful use or continuing non-payment. Following termination, exports and deletion follow the applicable order and Retention Policy. Provisions intended by their nature to survive will remain effective.
11. Warranties and disclaimers
We warrant that the service will materially conform to its documentation when used as authorized. Except for express warranties and rights that cannot be excluded, the service is provided “as is” and “as available.” We do not warrant uninterrupted operation or that an analytical output will identify every risk, anomaly or commercial opportunity.
12. Liability
To the maximum extent permitted by law, neither party is liable for indirect, special, incidental, punitive or consequential damages, or lost profits or revenue. Each party’s aggregate liability arising from the service will not exceed fees paid or payable for the service during the preceding twelve months. These limitations do not apply where prohibited or to fraud, willful misconduct, infringement obligations or liabilities that cannot legally be limited.
13. Governing law and changes
Florida law governs these Terms without regard to conflict-of-law rules, and courts in Miami-Dade County, Florida have exclusive jurisdiction unless an order or mandatory law states otherwise. We may update these Terms prospectively and will provide notice of material changes. Continued use after the effective date constitutes acceptance where permitted.
14. Contact
Questions, notices and support requests may be submitted through the authenticated Account and Support console. Security incidents should use the Security category and include the affected organization, time observed and impact.